Registered Nurse, Indigenous Teletriage – Health Link in Edmonton

This provincial telephone support service is available to Indigenous peoples in Alberta, and is seeking a dedicated, compassionate, and highly skilled professional to join our provincial team in a unique role that blends clinical expertise, culturally grounded practice, and telephone‑based health support. This position is designed for an individual who is passionate about serving Indigenous peoples across Alberta.

As an essential part of this team, you will be responsible for providing telephone triage services, offering health advice and information to callers across Treaty 6, Treaty 7, Treaty 8 and the Metis Settlements, in urban, remote and rural areas. Health Link’s mission is to deliver care and reliable advice and connect individuals to the appropriate care provided by health care professionals at the right location. Utilizing clinical software and diverse databases you will support callers with diverse and often complex concerns.

Leveraging your exceptional patient focus, clinical nursing expertise and assessment skills, you will deliver high-quality and precise health advice and information within a contact care setting. To be successful in this role, you will use your extensive knowledge of Indigenous peoples and communities throughout the province, and resources available to respond to callers needs using culturally safe, strength-based approaches. The selected candidate will be expected to work on‑site to facilitate effective team collaboration. You will support system navigation, facilitate connections to cultural supports, provide supportive listening and referrals, and determine when it would be appropriate to connect callers to urgent/emergency services (teletriage).

As a Registered Nurse (RN), you will provide a wide variety of nursing services to patients, families, communities and populations, while taking necessary steps to ensure their safety and well-being. In your role, you will utilize nursing processes, through critical thinking, problem solving and decision making, as well as teach, counsel and advocate on behalf of patients and their families. You will play a leadership role in supporting an integrated and holistic approach to patient care, health promotion and maintenance. You will provide safe, quality patient and family centered care while reflecting the shared vision and values of PCA.

Required Qualifications:

• Completion of an accredited nursing education program.
• Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA).
• Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP).

Additional Required Qualifications:

• As a bona fide occupational requirement under Section 11 of the Alberta Human Rights Act, only Indigenous applicants will be considered, and candidates are encouraged to self‑identify.
• Qualified candidates will have a minimum of three to five years of recent experience as a registered nurse in a clinical setting, including work across diverse clinical areas that require advanced assessment abilities, strong critical thinking, and excellent probing skills to gather essential information for sound clinical decision‑making.
• They will also have recent experience supporting varied client populations and clinical issues such as emergency, pediatrics, maternal/child, medical/surgical, and critical care.
• Candidates must be able to manage stress effectively in a high‑volume contact center environment and work confidently with multiple computer databases, with a minimum typing speed of 35 WPM and at least intermediate computer skills with the ability to learn and navigate multiple electronic platforms simultaneously.
• Applicants must demonstrate knowledge of Alberta Indigenous communities, experience with local Indigenous cultures, and a broad understanding of Indigenous histories within the province.
• A high degree of cultural competence is essential, including awareness of the political sensitivities involved in working with culturally diverse individuals and groups, as well as an understanding of the geographical challenges that may limit access to services.

Preferred Qualifications:

• A Baccalaureate Degree in Nursing is preferred.
• Experience interacting with clients over the telephone is also preferred.