Registered Nurse – Teletriage in Calgary

The Health Link Team has an opportunity for an energetic, passionate, and experienced Registered Nurse looking for a change in how care is delivered. You will be utilizing your robust communication skills, extensive nursing knowledge, and diverse work background. An essential part of this provincial health team, you will be responsible for providing telephone triage services, offering health advice and information to callers across Alberta. Health Link’s mission is to deliver care and reliable advice, connecting individuals to the appropriate care provided by the right health care professional at the right location.

Utilizing clinical software, diverse databases, and clinical protocols, you will evaluate, triage, and counsel patients dealing with diverse and often intricate concerns. Leveraging your exceptional patient focus, clinical nursing expertise, and assessment skills, you will deliver high-quality and precise health advice and information within a contact care setting.

As the successful candidate, you will apply your active listening, adept problem solving, and the ability to ask relevant questions to assist the caller. Your analytical and critical thinking abilities will be crucial in determining the best care for Albertans. You will thrive in an engaging environment helping a diverse range of patients in a respectful and sensitive manner.

We offer a comprehensive benefits package designed to enhance the health and well-being of our employees and their families encompassing health, dental, vision, disability, and lifestyle considerations among many more other benefits.

As a Registered Nurse (RN), you will provide a wide variety of nursing services to patients, families, communities, and populations while taking necessary steps to ensure their safety and well-being. In your role, you will utilize nursing processes through critical thinking, problem solving, and decision making, as well as teach, counsel, and advocate on behalf of patients and their families. You will play a leadership role in supporting an integrated and holistic approach to patient care, health promotion, and maintenance. You will provide safe, quality patient and family-centered care while reflecting the shared vision and values of PCA.

Required Qualifications:

• Completion of an accredited nursing education program.
• Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA).
• Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP).

Additional Required Qualifications:

• A minimum of three (3-5 years) recent experience as a registered nurse in a clinical setting, including experience in a variety of clinical areas that require high levels of independent and advanced assessment skills.
• Strong critical thinking and excellent probing skills to extract pertinent information to support clinical decisions.
• Recent experience working with diverse client populations and clinical issues including emergency, pediatrics, maternal/child, medical/surgical, and critical care.
• Ability to successfully deal with stress in a high call volume contact center.
• Comfortable working with a variety of computer databases.
• A minimum typing speed of 35 WPM is a must.
• Intermediate computer skills are also a requirement for this position.

Preferred Qualifications:

• A Baccalaureate Degree in Nursing is preferred.
• Experience interacting with clients over the telephone is also preferred.