Support Health Link operations at Southport Tower through database maintenance, technical troubleshooting, and accurate administrative coordination. This is regular full-time day work.
As an Administrative Support IV, you will provide advanced administrative, technical, and operational support for a healthcare contact centre. You will maintain information across InformAlberta, Genesys Cloud, SharePoint Online, and Connect Care. The work includes application support, documentation, testing, provisioning, and collaboration with Coordinators and Technology Analysts.
Key Responsibilities:
- Maintain data across multiple Health Link databases
- Assist with database enhancements and user acceptance testing
- Create flowcharts, process documentation, and job aids
- Troubleshoot technology issues for frontline staff
- Track assets and manage user provisioning activities
Requirements:
- Some post-secondary education
- Three years' recent contact-centre or technology support experience
- One year supporting enterprise applications or contact-centre technologies
- Intermediate Microsoft Excel skills, including formulas and lookups
- Experience with ticketing systems, provisioning, testing, and escalation
Bring technical support, database, documentation, and testing expertise to Health Link's technology-enabled contact-centre services.
Health Link Technology Support Administrator in Calgary employer: Primary Care Alberta
Primary Care Alberta is an exceptional employer that values the expertise of its Teletriage RNs, offering competitive pay and a supportive work culture focused on professional growth. With opportunities for continuous learning and development, employees are encouraged to enhance their skills while making a meaningful impact on the health of Albertans. The collaborative environment fosters teamwork and innovation, making it a rewarding place to advance your nursing career.
