At a Glance
- Tasks: Lead customer service training and support implementations for a top travel brand.
- Company: Join Priceline, a leader in the travel industry with a hybrid work model.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on leadership and innovation in training.
- Why this job: Make a real impact on customer experience and redefine service standards.
- Qualifications: Bachelor’s degree and extensive experience in contact center or travel operations.
The predicted salary is between 103500 - 126500 $ per year.
Join Priceline as an Implementation and Readiness Manager in a hybrid work model.
Spearhead customer service training initiatives and support implementations for a leading travel brand.
As a pivotal member of the team, you will lead the readiness activities for deploying new support services aligned with customer experience goals.
You will translate core business and technological needs into actionable training and implementation plans.
Your leadership will ensure that our customers receive exceptional support.
Key
Responsibilities
- Direct support service implementations from planning to stabilization
- Ensure continuity of training and readiness assessments
- Communicate effectively across functional teams and partners
- Monitor and report on training performance and effectiveness
- Engage with partners to guarantee readiness and compliance
Requirements
- Bachelor’s degree or equivalent experience
- 7+ years in contact center or travel operations
- 5+ years of leadership in training implementations
- In-depth knowledge of travel industry policies
- Competency in tools like Jira and Smartsheet
Lead impactful training initiatives that redefine customer service at Priceline. #J-18808-Ljbffr
Implementation and Readiness Manager Role in Toronto employer: Priceline
Priceline is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to make impactful contributions. With a hybrid work model, generous benefits including health coverage, flexible time off, and unique travel perks, employees enjoy a balanced work-life experience while being part of a leading global online travel company. The opportunity for professional growth is abundant, as Priceline encourages collaboration across diverse teams and supports continuous learning in a fast-paced environment.
