At a Glance
- Tasks: Manage technical relationships with strategic API partners and drive performance improvements.
- Company: Join a leading travel tech company transforming experiences for top brands.
- Benefits: Competitive salary, health coverage, generous time off, and unique travel perks.
- Other info: Dynamic hybrid work model with opportunities for growth and leadership.
- Why this job: Be at the forefront of tech partnerships and shape the future of travel.
- Qualifications: Strong technical skills, excellent communication, and proactive problem-solving abilities.
The predicted salary is between 125000 - 145000 $ per year.
Hybrid work model: Two days in-office.
Why this role matters
Priceline Partner Solutions powers travel experiences for some of the world's most recognised brands through a robust API platform. As Senior Manager, Technical Partner Solutions, you will be the primary technical owner for a portfolio of strategic API partners. This is a high-impact, high-visibility role that sits at the intersection of technology, partnerships, and product, and will have a clear path toward people-management as the team grows.
What you will do
- Own the end-to-end technical relationship with a portfolio of strategic API partners, from integration and onboarding through to post-launch performance and growth.
- Serve as the primary technical point of contact for partners, handling API questions, troubleshooting integration issues, and guiding partners toward effective solutions.
- Monitor and analyse API performance metrics to identify trends, surface issues proactively, and drive improvements before they become partner-facing problems.
- Work cross-functionally with Product, Engineering, and Commercial teams to advocate for partner needs and support the adoption of new API features and capabilities.
- Lead structured technical reviews with partners, translating data into clear and actionable insights.
- Create and maintain documentation covering integration best practices, onboarding processes, and key performance benchmarks.
- Contribute to process improvements that make onboarding faster, integrations more stable, and partner experiences more consistent.
- Manage multiple partner relationships and workstreams simultaneously without losing attention to detail or follow-through.
- Bring a strategic lens to partner engagement, shaping the long-term partnership roadmap beyond immediate integration needs.
- Contribute to team development by sharing knowledge, setting standards, and helping to build a high-performing technical account management function.
What we are looking for
- Strong technical foundation: Comfortable reading API documentation, working with JSON, and troubleshooting integration issues independently.
- Excellent communication skills across technical and non-technical audiences – partners, product teams, and senior stakeholders.
- Proactive and self-directed: Identify problems before they escalate and follow through without needing reminders.
- Comfortable operating in ambiguity: The environment moves fast and the playbook is still being written in many areas.
- A collaborative team player who understands that the best outcomes come from working across functions, not silos.
- High standards for quality and accountability: Take ownership of partner relationships and the outcomes they produce.
- Intellectually curious: Want to understand how things work, not just what the output is.
- Demonstrated ability to think strategically about partner relationships, shaping the partnership in 12–18 months rather than just resolving today’s issues.
- Comfortable leading conversations with senior stakeholders and contributing to program-level decisions.
- Early indicators of leadership: Raise the bar for those around you, share knowledge generously, and help others develop.
- Ability to zoom out from day-to-day execution and contribute to how the team operates, not just what it delivers.
Nice to have
- Experience with hotel, travel, or hospitality APIs or distribution systems.
- Familiarity with monitoring and analytics tools such as Grafana, Superset, Splunk, or New Relic.
- Proficiency with SQL, Postman, or similar tools for querying and testing.
- Experience working with distributed or cross-functional international teams.
Compensation
Salary range: $125,000–145,000 CAD. Eligible for an annual bonus and/or equity grant.
Benefits
- Health & wellness coverage including medical, dental, vision, and mental health resources.
- Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days.
- Work/life support: work up to 4 weeks per year from anywhere, parental leave, dependent care, family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location).
- Financial security programs: retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts.
- Signature travel perks: employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits.
- Additional perks & discounts: travel and partner discounts, tuition support, legal support, and pet benefits.
Senior Manager, Technical Partner Solutions in Toronto employer: Priceline.com LLC
Priceline is an exceptional employer that champions innovation and collaboration, making it an ideal place for a Lead Flight Architect to thrive. With a hybrid work model, employees enjoy flexibility while contributing to cutting-edge flight solutions that enhance customer experiences. The company fosters a culture of continuous learning and growth, offering ample opportunities for professional development and the chance to work with advanced technologies like AI/ML in a dynamic and supportive environment.
