Patient support and communication define this full time Patient Experience Representative role at Prenuvo's Vancouver Head Office. Serve patients across phone, email, and chat.
As a Patient Experience Representative, you will support sales, patient care, and retention efforts. You will educate patients about services, manage accounts, schedule scans, and resolve issues. Strong communication, emotional intelligence, and data awareness support this patient-centered work.
Key Responsibilities:
- Provide customer service through phone, email, and chat channels
- Resolve patient and physician inquiries professionally and promptly
- Guide account setup, billing questions, and login troubleshooting
- Schedule scan appointments and support medical intake forms
- Record interactions, satisfaction, complaints, and outstanding follow-ups
Requirements:
- Customer support, service, or success industry experience is an asset
- Strong written, verbal, interpersonal, and collaborative communication skills
- Patient privacy and confidentiality awareness
- Ability to multitask, prioritize, and work under pressure
- Flexibility to work weekends and holidays
Bring professionalism, supportive communication, and patient-focused service to Prenuvo's Vancouver patient experience team.
Patient Experience Representative Vancouver employer: Prenuvo
At Prenuvo, we pride ourselves on being an exceptional employer in the heart of Vancouver, where innovation meets meaningful impact in healthcare. Our collaborative work culture fosters creativity and growth, offering employees ample opportunities for professional development while working on cutting-edge AI technologies that directly enhance patient care. Join us to be part of a team that values your contributions and is dedicated to shaping the future of healthcare through advanced AI solutions.
