Lead the service department at Premier Equipment, Canada's largest full-service John Deere dealership. Drive team productivity and ensure customer satisfaction in an engaging role.
As a Service Lead, you will oversee daily operations, ensuring efficient work order processing and job assignments. Your technical knowledge and organizational skills will guide you to maximize team performance and manage departmental budgets effectively. This role is ideal for those with a passion for service excellence.
Key Responsibilities:
- Oversee full work order cycle for accuracy
- Assign jobs based on employee skills
- Generate and present repair quotes to customers
- Monitor Work In Progress (WIP) for efficiency
- Handle customer calls and resolve complaints
Requirements:
- Understanding of John Deere equipment is an asset
- Prior service leadership experience preferred
- Strong verbal and written communication skills
- Proficient in Microsoft Office applications
- Ability to manage a team in a fast-paced environment
Enhance your career at Premier Equipment as a Service Lead, where you will drive team excellence and service quality.
Service Lead at Premier Equipment in Orono employer: Premier Equipment
At Premier Equipment, we pride ourselves on being the largest full-service John Deere dealership in Ontario, offering a dynamic work environment where your skills as an Agriculture Service Technician/Heavy Duty Mechanic will be valued and nurtured. With a commitment to employee growth through ongoing training and a comprehensive benefits package that includes health coverage, profit sharing, and apprenticeship scholarships, you’ll find a supportive culture that encourages innovation and teamwork. Join us in making a meaningful impact on our customers' lives while enjoying the unique advantages of working in a thriving agricultural community.
