Service Lead Foreman in Ottawa

Overview

Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture, lawn care, golf, commercial grounds, and compact construction customers across Ontario.

With 20 locations and over 190 skilled technicians, we deliver innovative equipment, expert service, and unmatched support.

Since the 1950s, we've grown with a clear purpose: To be the best part of our customer's day by improving their business and lifestyle.

Whether it's solving equipment issues or offering new technology, we're here to make their day better—and yours too.

It's an exciting time to join Premier. Come grow with us.

What You'll Be Doing

As a Service Lead, you will oversee the daily operations of the service department, ensuring work orders are accurately processed, jobs are assigned efficiently, and customer expectations are exceeded.

You'll support the Service Manager in maximizing team productivity, managing budgets, and maintaining high levels of customer satisfaction.

This role is ideal for someone with strong organizational skills, technical knowledge, and a passion for leading a service team in a fast-paced environment.

Responsibilities

Essential Duties

• Plan, assign, and organize the day-to-day workload within the service department to exceed work in progress goals.
• Coach and lead a team of service technicians.
• Prepare and present quotes to customers for repairs.
• Provide technical support and problem resolution for technicians and all internal and external customers, building strong relationships that lead to repeat business.
• Direct and assist in the diagnosis of machine problems with technicians and apprentices.
• Assist the Service Manager with technician recruitment and provide performance feedback for service technicians and staff.
• Ensure all assigned work is completed in a timely manner to exceed business and customer expectations.
• Ensure all service Warranty and Product Improvement Programs are completed and submitted within the required timeframe to maximize credit.
• Assist the Service Manager in controlling lost time to meet corporate goals and all aspects of the Service Department.
• Work effectively as a team to solve customer issues and deliver best-in-class service.
• Ensure the team performs in a manner that achieves business goals and metrics.

Skills and Requirements

• 3+ years' experience as a John Deere Licensed Service Technician.
• Self-Motivated and strong organizational skills are required.
• Ability to lead a team through change.
• Familiarity with John Deere and competitive products is highly preferred.
• General understanding of mechanical/technical terms is preferred.
• Excellent written and verbal communication skills, with individuals and in group settings.
• Ability to use standard desktop load applications such as Microsoft Office and John Deere programs.
• Participation in rotating weekends, Saturday rotation, and on-call program will be required.
• Strong time management skills, ability to self-manage, demonstrate leadership, and coach team members effectively.
• Willingness to attend training as required

Qualifications

• Familiarity with John Deere and competitive agricultural equipment is an asset.
• General understanding of mechanical and technical terms preferred.
• Strong verbal and written communication skills.
• Proficient with standard desktop applications such as Microsoft Office and internet functions.
• Ability to organize, lead, and manage a team effectively.
• Preferred

Prior experience in a service leadership or supervisory role within agriculture or equipment service.

Education

• High School Diploma or equivalent experience required.

Physical Requirements

• Participation in Saturday rotation and on-call program is required.
• Ability to work in a fast-paced environment and manage multiple priorities.

At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported.

We offer accommodation for applicants with disabilities as part of its recruitment process.

If you are contacted to arrange for an interview, please advise us if you require an accommodation.

What's in It for You

At Premier Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including:

• Comprehensive Health & Dental Coverage (includes vision and paramedical services)
• Company-Matched RRSP
• Annual Profit Sharing
• Boot & Tool Allowance
• Apprenticeship Scholarships
• Employee Assistance Program (EAP)
• Company Vehicle (for qualifying positions)
• Salary Range