Lead Premier Equipment's Service Department across Ontario with technician dispatch, customer service, and dealership management software expertise. Rotating weekends are required.
As Service Manager, you will lead technicians and coordinators while maintaining efficient, profitable department operations. The work combines scheduling, work order management, budgets, labor performance, and customer satisfaction. You will coordinate with Parts, Sales, and customers to support quality, timely service and equipment logistics.
Key Responsibilities:
- Manage daily Service Department operations for efficiency and profitability
- Assign technician work and review job progress
- Approve internal, external, and warranty work orders
- Monitor payroll, labor performance, productivity, and departmental metrics
- Handle escalated customer concerns and coordinate equipment logistics
Requirements:
- Five-plus years in a service environment
- At least two years leading or supervising teams
- Experience managing budgets, labor performance, and metrics
- Proficiency with Microsoft Office and dealership management software
- High school diploma or equivalent; rotating weekend availability
Bring service leadership, scheduling, work order management, and customer communication skills to Premier Equipment's Ontario dealership network.
Service Department Manager Ontario in Ottawa employer: Premier Equipment Ltd.
At Premier Equipment, we pride ourselves on being an exceptional employer, offering a dynamic work environment where you can thrive as a Service Lead. Located in Ontario's largest John Deere dealership, we foster a culture of collaboration and continuous learning, providing ample opportunities for professional growth and development. Our commitment to employee satisfaction is reflected in our supportive team atmosphere, competitive benefits, and the chance to make a meaningful impact in the agricultural community.
