Serve parking customers in English and French as a Bilingual Customer Service Representative supporting Precise Parklink's 24/7 operations. Handle calls, disputes, and technical issues.
This full-time position combines customer service with monitoring support across parking facilities. You will log inbound calls, assist with parking, permits, payments, and disputes, and provide real-time operational support. The work requires shift availability, attention to detail, and efficient problem-solving.
Key Responsibilities:
- Log incoming calls and determine appropriate actions
- Assist customers with parking, permits, payments, and disputes
- Monitor equipment, vehicles, and parking operations
- Provide real-time support for access and payment machines
- Maintain accurate support logs and records
Requirements:
- Minimum two years of customer service experience
- Proficiency in English and French
- Microsoft Office competency and strong computer skills
- Minimum typing speed of 30 words per minute
- Availability for evenings, overnights, weekends, and holidays
Bring bilingual communication, customer service, and technical problem-solving skills to Precise Parklink's parking operations and monitoring team.
