Analyste opérations RH, services partagés | HR Operations Analyst, Shared Services in Longueuil

HR Operations Analyst, Shared Services

Responsibilities

• Deliver an exceptional customer experience by ensuring fast, accurate, and empathetic resolution of inquiries via phone, email, live chat, and case management.
• Act as an ambassador of our service culture, positively influencing interactions and contributing to the enhancement of the overall employee experience.
• Use and optimize multiple HR systems (Workday, Service Now, ADP, etc.) to respond to inquiries, analyze trends, and recommend improvements.
• Interpret and clearly explain HR policies and business processes while identifying opportunities for simplification or automation.
• Document, analyze, and escalated complex cases using a structured, data‑driven approach.
• Actively contribute to the continuous improvement of the Service Center by identifying pain points, recommending optimization opportunities, and supporting the implementation of sustainable solutions.
• Collaborate with HR, IT, and Operations teams to support the evolution of the service delivery model and the expansion of services offered.
• Contribute to special projects related to HR transformation, employee experience, or operational efficiency.
• Proactively identify and submit recommendations to improve processes.
• Full‑time position (Monday–Friday) with flexible hours and a hybrid work model.

Qualifications

• Experience in an HR shared services center.
• Minimum of 1 to 3 years of experience in customer service or operational support.
• Strong problem‑solving abilities, data analysis skills, and sound decision‑making.
• Ability to work independently while collaborating effectively with multidisciplinary partners.
• Strong attention to detail and excellent documentation skills.
• Professional judgment, discretion, and integrity in handling sensitive information.
• Proficiency with MS Office and comfort working with HR systems.
• Fluency in English required; workplace environment is French‑speaking.
• Assets: Experience in an HR shared services environment.
• Strong knowledge of Service Now, Workday, or ADP Global View and SAP.
• Skills in continuous improvement and process optimization, automation, or operational transformation.
• Ability to analyze trends, produce reports, and formulate strategic recommendations.
• Education: Bachelor’s degree in human resources, business administration, management, or a related field, or equivalent experience.

Benefits

• Pension and savings plan with employer contributions.
• Group insurance program.
• Opportunities for advancement (career progression).
• Merit or recognition program.
• Health and wellness program, including virtual health care.
• Recreational and sports club.
• Nearby daycares.
• Transportation accessibility or public transit program and free parking.
• Equal Employment Opportunity

RTX adheres to the principles of equal employment.

All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation, gender identity, or any other protected characteristic.

All information provided in a job application is used solely for the purpose of evaluating applicants for employment and is protected by privacy regulations.

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