Shape strategic customer outcomes at PowerSchool through executive communication, usage analysis, and cross-functional orchestration across complex organizations.
This Customer Success Manager role focuses on measurable value, customer health, and long-term partnership growth. You will translate PowerSchool capabilities into district outcomes while coordinating Sales, Support, Services, and Product. The role serves executive sponsors and day-to-day stakeholders.
Key Responsibilities:
- Lead value-focused Executive Business Reviews with Sales
- Interpret usage, support, and sentiment signals for risk
- Advocate for customer insights and service improvements
- Coordinate internal risk and account reviews
- Maintain accurate CRM and customer success platform records
Requirements:
- Five-plus years managing strategic customer-facing relationships
- Experience with renewals, executive stakeholders, and strategic accounts
- Strong executive presentation and strategic planning skills
- Ability to influence cross-functional teams without direct authority
- Strong analytical, planning, and organizational abilities
Use executive partnership, customer advocacy, and data-informed planning to strengthen PowerSchool relationships and measurable district outcomes.
Strategic Customer Success Manager in Clinton employer: PowerSchool
PowerSchool is an exceptional employer that prioritizes employee growth and well-being, offering a comprehensive benefits plan, generous paid time off, and professional development reimbursement. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to meaningful outcomes for our customers. Located in Canada, we provide a supportive environment where you can thrive both personally and professionally while making a significant impact in the education sector.
