Drive measurable customer value at PowerSchool through outcome alignment, adoption management, and strategic success planning in a SaaS environment.
As a Senior Customer Success Manager, you will align district goals with PowerSchool solutions and cross-functional capabilities. The work spans value realization, customer health, renewal readiness, and partnership growth. You will advise executive sponsors and coordinate strategic account priorities.
Key Responsibilities:
- Define outcomes, success criteria, and value metrics with customers
- Orchestrate Support, Services, Product, Sales, and Alliance teams
- Lead adoption programs tailored to customer maturity
- Forecast health and attrition risk using customer signals
- Drive renewal readiness and support expansion opportunities
Requirements:
- Bachelor's degree or equivalent practical experience
- Five-plus years in Customer Success, Account Management, or Consulting
- Experience in SaaS or technology-enabled customer-facing environments
- Understanding of value realization, adoption, health, and lifecycle management
- Working knowledge of CRM and customer success platforms
Bring strategic customer success, analytical insight, and executive communication to PowerSchool's value-focused SaaS partnerships.
Senior Customer Success Manager SaaS in Clinton employer: PowerSchool
PowerSchool is an exceptional employer that prioritizes employee growth and well-being, offering a comprehensive benefits plan, generous paid time off, and professional development reimbursement. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to meaningful outcomes for our customers. Located in Canada, we provide a supportive environment where you can thrive both personally and professionally while making a significant impact in the education sector.
