PowerSchool seeks a Senior Customer Success Manager skilled in value realization and adoption management to strengthen outcomes across SaaS customer organizations.
This customer-facing role aligns district goals with PowerSchool solutions and cross-functional capabilities. You will guide strategic accounts through adoption, customer health, renewal readiness, and long-term partnership growth. Success depends on translating product capabilities into measurable customer outcomes.
Key Responsibilities:
- Define outcomes, success criteria, and value metrics with customers
- Lead adoption programs tailored to customer maturity and implementation stage
- Coordinate teams to resolve issues and deliver customer value
- Forecast health and attrition risk using usage and sentiment
- Drive renewal readiness through documented value and mitigation plans
Requirements:
- Bachelor's degree or equivalent practical experience required
- 5+ years in Customer Success, Account Management, or Consulting
- Strong understanding of SaaS Customer Success principles
- Experience with complex, multi-stakeholder customer organizations
- Working knowledge of CRM and customer success platforms
Bring value orchestration, analytical insight, and executive communication skills to PowerSchool's senior customer success team.
