At a Glance
- Tasks: Provide first-level IT support for tech issues and enhance customer satisfaction.
- Company: Join Fusion Computing Limited, a leader in Managed Security Services.
- Benefits: Competitive salary, remote work, health benefits, and performance incentives.
- Other info: Dynamic work environment with great opportunities for career advancement.
- Why this job: Gain hands-on experience in tech while making a real impact.
- Qualifications: Degree in computer science or related field; 3-5 years of tech support experience.
The predicted salary is between 55000 - 65000 $ per year.
Are you a tech-savvy problem solver who thrives in dynamic environments?
Level 1 Support Desk Technician sought by Fusion Computing Limited on behalf of POWERGROUP Resources.
The Service Desk Technician is responsible for handling first level support of service requests in a professional and timely manner.
This includes workstations, servers, printers, networks, and vendor-specific hardware and software.
If you're passionate about technology and want hands-on experience to grow your career, this role is for you!
Seeking applicants residing within a 25 km radius of downtown Vancouver, BC to ensure prompt service to our clients.
Who we are
Fusion Computing Limited is a leading Managed Security Services and outsourced IT Operations provider servicing the GTHA since 2012 and the Vancouver, BC area.
Fusion focuses on Cyber-Security, IT Strategy, Business Continuity, and Support through the business technology stack.
What we offer
- Salary - $55,000 - $65,000 based on experience, regional rates and qualifications.
- Location: Remote - Work from Home with commute to clients for troubleshooting and periodic meetings.
- Laptop, monitor, cell phone, mileage provided.
- Health, vision, dental, and wellness program benefits included.
- Performance-based incentives.
- Full on the job training & support.
- Positive working environment and culture.
- Great opportunity for advancement.
- What we need from you
To perform this job successfully, an individual must be able to perform each essential duty adequately.
The requirements listed below represent the knowledge, skill, and/or ability required.
- Degree/Diploma, preferably in computer science or a related field, or related experience.
- 3-5+ years of Technical Support/MSP or related help desk experience.
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Interpersonal skills, including telephony, communication, active listening, and customer care.
- Diagnostic skills for technical issues.
- Technical awareness: ability to match resources to technical issues.
- Service awareness of the organization’s key services for which support is provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Valid Class 5 driver’s license with reliable transportation.
What you will do
Basic Functions
- IT support related to technical issues involving core business applications and operating systems.
- Support of disaster recovery solutions.
- Commute to clients for troubleshooting and periodic meetings.
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Monitor remote monitoring and management system alerts and respond via service tickets.
- Maintain and review system documentation in Connect Wise.
- Communicate with customers: incident progress, upcoming changes, and outages.
- Additional duties and responsibilities
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Work in a team and communicate effectively.
- Coordinate with Senior MSP technicians to route requests to the proper resource.
- Escalate requests requiring engineer-level support.
- Enter time and expenses in Connect Wise as they occur.
- Complete assigned training materials and blueprints to understand Fusion processes.
- Enter all work as service tickets in Connect Wise.
- Seniority level
- Mid-Senior level
- Employment type
- Full-time
- Job function
- Information Technology
- Industries: Business Consulting and Services
Note: This description focuses on the essential duties, qualifications, and benefits of the Level 1 Support Desk Technician role as described above.
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Level 1 Support Desk Technician in Vancouver employer: POWERGROUP Resources
Spring Creek Quail Farms is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Saint Anns, Ontario. With a strong focus on employee development and growth opportunities, you will lead a passionate sales team dedicated to achieving ambitious goals while enjoying the benefits of a supportive environment. Join us to make a meaningful impact in the CPG industry and advance your career in a thriving organization.
