At a Glance
- Tasks: Lead the Host team to create unforgettable guest experiences from the moment they arrive.
- Company: Join Primadonna, a vibrant part of INK Entertainment with a focus on inclusivity.
- Benefits: Flexible work options, training opportunities, dining discounts, and access to exclusive events.
- Other info: Dynamic environment with opportunities for growth and cross-training across venues.
- Why this job: Be a key player in delivering exceptional service and making lasting impressions.
- Qualifications: 3+ years in customer service, strong multitasking skills, and a passion for hospitality.
The predicted salary is between 31500 - 38500 $ per year.
Primadonna is looking for a Maître d' to join that team.
While overseeing the Host team, you and the department will be responsible for creating a positive guest experience that begins with a proper greeting to influence the guest's first impression.
You are a critical member of the team and will be responsible for providing exceptional customer service to ensure a positive first and last impression.
The team always go out of their way to take care of our guest's special requests.
Working with a team first mentality and going above and beyond is something they do proudly.
INK prides itself in providing the team with cross-training opportunities for all positions and across all INK Entertainment venues.
We can offer you full-time, part-time or co-op work while you learn new skills in a life-long profession.
Employees will receive training and development opportunities, dining discounts, early access to some of INK's events and enrolment in INK's Perkopolis perk program!
Duties and Responsibilities
- Greet customers as soon as they walk through the door.
- Provide patrons with accurate wait time estimates during busy periods.
- Maintain a neat, organized front-of-house environment.
- Seat guests.
- Assist with opening/closing tasks and extra task as needed.
- Rotate seating between different stations to ensure even workloads for waitstaff.
- Answer phones and schedule reservations.
- Experience with luxury dining environments.
- Strong organizational skills.
- Great with time management and multitasking.
- Works well under pressure.
- Perform other duties as assigned.
Skills/Requirements
- Experience providing excellent customer service in a fast-paced environment.
- Able to perform high-quality work while unsupervised.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Computer literate, including effective working skills of MS Word, Excel and e-mail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Strong work ethic and positive team attitude
Education and Experience
- Previous experience in customer service.
- Minimum 3 years' proven experience in a similar role.
- Must successfully complete the restaurant's training course.
Physical Requirements
- Prolonged periods of standing and walking.
- Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.
- Equity, Diversity and Inclusion
Ink Entertainment believes in an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness.
Accessibility
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
Maître d' Wanted- Primadonna in Toronto employer: Portland-Square
Portland-Square offers a dynamic work environment where employees are encouraged to develop their skills through cross-training opportunities across various positions and venues. The company prides itself on exceptional customer service, fostering a team-first mentality that enhances the guest experience. Employees benefit from training and development opportunities, dining discounts, and early access to events.
