Senior Analyst, QA in Toronto

We are seeking a Senior Analyst, Quality Assurance to lead quality assurance activities across Porter’s customer-facing and internal IT delivery teams. This role will focus on designing test strategies, executing complex test cases, and championing quality across the software delivery lifecycle.

As a Senior Analyst, Quality Assurance, this role will work alongside developers, product managers, business stakeholders, and automation engineers to ensure high-quality software deployments, mentor more junior QA team members, and drive continuous improvement in Porter’s testing practices.

Duties & Responsibilities

• Prepare test strategies, plans, and cases for complex, cross-system releases, using AI tools to accelerate coverage design and expand risk analysis.
• Use AI to prepare, rank, and prioritize test cases across functional, regression, integration, exploratory, and user-acceptance testing, validating and hardening AI output before it enters the official test suite.
• Investigate requirements with developers, product managers, and business stakeholders to identify quality risks, using AI to analyze specs, identify ambiguities, and prepare acceptance criteria for review.
• Use AI to prepare test data and synthetic data across web, mobile, and API-driven systems, ensuring the generated data reflects realistic edge cases and regulatory constraints.
• Investigate defects and prepare reproduction steps, severity ratings, defect clustering, and first-pass root-cause hypotheses using AI, for engineer follow-up.
• Code and maintain automation scripts and API tests against established frameworks, using AI to accelerate drafting and refactoring; collaborate with automation engineers on framework-level changes and CI/CD integration.
• Identify regression coverage gaps and prepare automated tests in-sprint to close them, and measure suite health with AI-assisted investigation.
• Use AI to report release readiness signals, prepare go/no-go briefings, and prepare post-release quality assessments with prioritized recommendations.
• Prepare guidance and share validated prompt patterns, validation techniques, and AI usage approaches with intermediate and junior QA analysts.
• Investigate production incidents using AI to analyze logs, correlate signals, and prepare timelines and root-cause narratives from a quality perspective.
• Participate in Agile ceremonies and use AI to accelerate ticket refinement, estimation preparation, and retrospective analysis.
• Research new AI tooling, prepare validated prompt patterns and workflows, and prepare approved uses for QA process documentation.
• Actively participate in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers.
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Bachelor’s degree in computer science, engineering, information systems, or equivalent.
• 5+ years of experience in software quality assurance, including experience leading QA on complex projects or releases.
• Strong understanding of software testing principles, including test case design, defect management, and test reporting.
• Experience testing web, mobile, and API-driven systems, including hands-on experience with API testing tools.
• Hands-on experience writing and maintaining automated tests in at least one modern framework and API test suites, including integration with CI/CD pipelines.
• Experience with test management and defect tracking tools.
• Working knowledge of SQL for data validation and test data setup.
• Experience mentoring or leading other QA analysts.
• Experience with Agile software development methodologies.
• Demonstrated expertise in leveraging artificial intelligence solutions to optimize daily quality assurance workflows.
• Strong analytical and problem-solving skills with a bias toward risk-based, customer-focused testing.
• Excellent communication skills and the ability to influence quality outcomes across cross-functional teams.
• Experience in aviation, travel, or another regulated industry is an asset.

Location: Toronto Downtown Office (250 Yonge Street) #LI-Hybrid

Company Description: Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.