Technical Writer in Toronto

Porter Airlines is seeking an experienced Technical Writer to join the Inflight Services team on a 6-month fixed-term contract. In this role, you will lead the revamp and consolidation of the Flight Attendant Manual (FAM) — a regulatory document that is central to our Aircraft Operating Certificate (AOC) consolidation. You will work independently with minimal direction, applying your aviation documentation expertise to produce a manual that meets Transport Canada standards and reflects our operational requirements across both the Dash 8 and Embraer E195-E2 fleets. This is a high-impact, deadline-driven engagement position.

The successful candidate will be comfortable navigating regulatory frameworks, working closely with subject matter experts across the organization, and producing polished, compliance-ready documentation on a tight timeline. Given the candidate's profile, there is also potential to contribute to IT-adjacent Inflight and Flight Operations projects as capacity allows.

Duties & Responsibilities

• Lead the end-to-end revamp and consolidation of the Porter Flight Attendant Manual in support of AOC consolidation.
• Review existing FAM content across both Dash 8 and E195-E2 fleet documentation and identify gaps, inconsistencies, and areas requiring revision.
• Rewrite, restructure, and consolidate FAM content in accordance with Canadian Aviation Regulations (CARs) and Transport Canada standards.
• Collaborate with subject matter experts in Inflight Services, Flight Operations, Regulatory and Standards, and Training to validate content accuracy.
• Manage document version control, revision tracking, and change management throughout the project.
• Ensure the completed FAM is formatted, structured, and delivered to meet a tight regulatory deadline.
• Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment.
• Support the digitization and other IT-adjacent inflight and flight ops documentation projects as capacity allows.
• Provide technical writing guidance and documentation best practices to Inflight Services team members where needed.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Minimum 3 to 5 years of technical writing experience, with demonstrated experience in regulatory or compliance documentation, is required.
• Minimum 1 year working with the Flight Attendant Manual Standard - TP 12295.
• Proven ability to interpret and apply Canadian Aviation Regulations (CARs) or equivalent regulatory frameworks in a documentation context, and familiarity with Transport Canada regulatory processes and AOC requirements.
• Strong ability to work independently with minimal direction, managing competing priorities to meet hard deadlines.
• Experience collaborating with cross-functional subject matter experts to validate technical content.
• Exceptional written communication skills, with a high standard for accuracy, clarity, and consistency.
• Proficiency with standard documentation and version control tools.
• IT background or experience with digital documentation platforms, workflow tools, or process automation is preferred.
• Experience with Embraer E-jet series or Dash 8 fleet documentation is an asset.