At a Glance
- Tasks: Lead enterprise customer success and manage strategic accounts with C-suite executives.
- Company: Join Dialogue, a leader in innovative healthcare solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a collaborative team focused on sustainable growth and client advocacy.
- Why this job: Shape client relationships and drive impactful strategies in a dynamic environment.
- Qualifications: 5+ years in account management with strong bilingual communication skills.
The predicted salary is between 135000 - 165000 $ per year.
Lead enterprise customer success at Dialogue through strategic account management, executive relationships, and bilingual French-English communication. This hybrid leadership role is based in Montreal or Toronto. As Director, Customer Success, Enterprise Account Management, you will serve strategic clients as a trusted advisor and advocate. Reporting to Melissa Trottier, you will lead senior account managers, develop talent, and drive sustainable growth. Your work will shape retention, expansion, and client advocacy.
Key Responsibilities:
- Lead and grow senior account managers
- Build relationships with C-suite and executive stakeholders
- Design value-based retention and expansion strategies
- Represent Dialogue at industry and corporate events
- Align teams around complex client needs
Requirements:
- 5+ years managing complex solutions with cross-functional teams
- Experience with C-suite relationship management and negotiation
- Excellent written and spoken French and English
- Strategic, critical thinking and opportunity assessment abilities
- Consultative account management and trusted advisor experience
Bring bilingual leadership, strategic account management, and executive relationship skills to advance enterprise customer success at Dialogue.
Director Customer Success Enterprise Accounts in Toronto employer: Portage Ventures GP Inc.
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