Pontosense is expanding its customer support team in Canada with a hybrid Toronto/Waterloo role. You will own difficult escalations, coach the BPO team, and craft the playbook to ensure first‑time right responses for Pontosense and Silvie.
You’ll work closely with product and engineering on recurring issues and report to the Manager, Customer Support. This role is pivotal for delivering compassionate and effective support to families.
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Senior Customer Support Lead — Hybrid, Playbook Architect in Toronto employer: Pontosense
Join an innovative technology company that prioritizes employee well-being and professional growth. With a flexible work environment and competitive compensation, this role as a Strategic Finance Leader offers the chance to make a significant impact in reshaping wellness technology while collaborating with a dynamic team dedicated to excellence and innovation.
