Lead guest service excellence at Kananaskis Nordic Spa through front-of-house leadership, confidentiality, and attentive concierge support. Work across varied shifts in Kananaskis.
The Lead Spa Concierge supports excellent guest interactions among the Concierge team. Working with the Spa Concierge Supervisor and Spa Front Desk Manager, this role provides daily leadership rooted in wellness and connection. It suits candidates with hospitality, spa, guest service, or retail sales experience.
Key Responsibilities:
- Lead daily front-of-house operations and assign team tasks
- Ensure checklists, cleanliness, and organization remain current
- Acknowledge guests, anticipate needs, and resolve concerns
- Manage incidents and escalate matters when necessary
- Communicate across departments for efficient operations
Requirements:
- Leadership experience in hospitality or spa is an asset
- Prior spa, hospitality, guest service, or retail experience preferred
- Excellent verbal and written communication skills
- Passion for guest service, health, and wellness
- Flexibility for early, late, weekend, and holiday shifts
Bring confident leadership, polished communication, and wellness-focused guest service to the Kananaskis Nordic Spa Concierge team.
Lead Spa Concierge Guest Services in Cochrane employer: Pomeroy Lodging
Pomeroy Lodging is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Calgary. With a strong focus on employee growth, we offer comprehensive training programs and leadership development opportunities, ensuring that our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions directly impact our success and where we celebrate achievements together.
