At a Glance
- Tasks: Guide guests on their wellness journey through seamless bookings and personalized recommendations.
- Company: A welcoming resort focused on wellness and meaningful connections.
- Benefits: Flexible shifts, supportive team culture, and opportunities for personal growth.
- Other info: Join a collaborative team in a vibrant downtown Calgary office.
- Why this job: Make a real impact by helping guests connect with nature and themselves.
- Qualifications: Strong communication skills and a passion for wellness and hospitality.
The predicted salary is between 36000 - 44000 $ per year.
We are looking for a Connection Guide to join our team!
As a Guide, you are more than a reservation specialist — you are the first point of contact in a guests wellness journey.
You create a simple, welcoming path to wellness, helping guests access meaningful moments of connection with nature, themselves, and others.
Key Responsibilities
- Create Effortless Access
- Guide guests through resort and spa bookings with clarity and care across phone and email channels.
- Make the experience simple and seamless from first inquiry to confirmed reservation.
- Anticipate needs and remove friction before it arises.
- Foster Genuine Connection
- Listen with intention to understand each guest's unique wellness goals.
- Offer personalized recommendations aligned with their preferences and comfort.
- Hold space for questions, concerns, and special requests with empathy and confidence.
- Be a Trusted Wellness Resource
- Develop a deep understanding of our spa experiences, environments, and philosophy.
- Speak naturally and authentically about what makes our approach to wellness unique.
- Help guests choose experiences that support rest, connection, and renewal.
- Contribute to Shared Success
- Support individual and team goals through thoughtful guidance and service excellence.
- Accurately document guest interactions to ensure continuity of care.
- Uphold privacy, compliance, and operational standards with integrity.
Who You Are
- Warm, grounded, and naturally welcoming.
- A clear communicator who makes complex information feel simple.
- Passionate about wellness, hospitality, and creating meaningful experiences.
- Comfortable guiding conversations toward booking decisions without pressure.
- Motivated by contributing to a collaborative, supportive team environment.
Experience in hospitality, spa, wellness, or contact centres is an asset — but your ability to connect authentically matters most.
- Working Environment
- Day, afternoon, or evening shifts, including weekends and statutory holidays.
- Office-based role in downtown Calgary.
- A collaborative team culture rooted in respect, trust, and shared success.
Connection Centre Guide in Calgary employer: Pomeroy Lodging
Pomeroy Lodging is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Calgary. With a strong focus on employee growth, we offer comprehensive training programs and leadership development opportunities, ensuring that our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions directly impact our success and where we celebrate achievements together.
