At a Glance
- Tasks: Elevate customer satisfaction and manage engagement strategies at PointClickCare.
- Company: Join a leading health tech company focused on improving customer experiences.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and strategic development.
- Why this job: Make a real impact on customer experiences for over 30,000 provider organizations.
- Qualifications: 7 years in marketing research with strong analytical and influencing skills.
The predicted salary is between 98550 - 120450 $ per year.
Elevate customer satisfaction as a Senior Customer Experience Manager at Point Click Care.
Bring your expertise in marketing research to define and measure impactful customer experiences.
This critical role partners closely with the Customer Experience Director to create and manage customer engagement strategies.
You will oversee research projects, influence business objectives, and solve complex customer challenges while enhancing our comprehensive health tech platform.
Collaborating across multiple stakeholders, your insights will directly improve outcomes for over 30,000 provider organizations.
Key
Responsibilities
- Influence stakeholders to adopt effective customer experience perspectives
- Oversee quantitative and qualitative research projects consistently
- Analyze complex issues and provide effective solutions
- Apply best practices to integrate technical and analytic skills
- Coach internal teams and resources for optimal performance
Requirements
- 7 years of marketing research experience in CX metrics
- Strong ability to influence strategic business objectives
- Proficient in Excel, Power Point, and Power BI
- Bachelor's degree in business, mathematics, or sciences
- Experience in healthcare or Saa S is a plus
Harness your research and strategic skills to drive meaningful customer experiences at Point Click Care. #J-18808-Ljbffr
Senior Customer Experience Manager in Mississauga employer: PointClickCare
PointClickCare is an exceptional employer located in the vibrant Greater Toronto Area, offering a dynamic work environment that fosters innovation and collaboration. With impressive benefits starting from day one, employees enjoy a culture that prioritizes healthcare improvement and provides ample opportunities for professional growth and development. Join a team where your contributions are valued, and you can make a meaningful impact in the HealthTech and AI sectors.
