Market Research Manager in Mississauga

At PointClickCare, our mission is simple: to help providers deliver exceptional care. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.

Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact.

Travel to Office expectations:

• For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office.
• For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing.

Position Summary:

The Market Insights Manager is responsible for executing the market research and competitive intelligence that informs PointClickCare’s product, marketing, and go-to-market decisions. This role maintains continuous competitive monitoring, builds competitor profiles and market trend analyses, and produces reports, dashboards, and presentation materials that carry findings to cross-functional partners and contribute to leadership readouts.

Success in this role requires analytical rigor, methodological curiosity, clear written and verbal communication, and the organization to manage several concurrent projects.

Key Responsibilities:

• Foster a Customer-Centric Culture: Advocate for a customer-focused approach throughout the organization by promoting the voice of the customer and enhancing primary research capabilities.
• Execute Research Projects: Assist in designing, implementing, and managing market research studies utilizing qualitative and quantitative methods.
• Methodology Development: Contribute to the development and refinement of research methodologies and best practices.
• Data Collection and Analysis: Gather, organize, and analyze data from various sources.
• Reporting and Insights: Create reports, dashboards, and presentations that clearly communicate findings and actionable insights.
• Presentation Skills: Deliver findings and recommendations to senior leadership and stakeholders through engaging presentations.
• Quality Assurance: Maintain data accuracy and integrity by overseeing research administration.
• Support Senior Staff: Provide logistical and analytical assistance to senior research or insights managers.
• Project Management: Oversee project timelines and maintain organized research files.
• Innovation and Trends: Stay updated on emerging research technologies and methodologies.

Required Skills & Qualifications:

• 5 years hands-on experience within the market research industry.
• Advanced analytical skills, including experience with statistical modeling.
• Advanced storytelling and presentation skills.
• Expertise with Excel, PowerPoint, PowerBI, and AI solutions.
• Bachelors or advanced degree in business, mathematics, or the sciences.

Preferred Experience:

• Deep understanding of the healthcare industry/sector.
• Previous experience working successfully in a SaaS organization.

Compensation: $102,000 - $114,000 a year. At PointClickCare, base salary is one of the many components that make up our total rewards package.

Benefits & Perks:

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Continuous Development Support Program
• Employee Assistance Program
• Employee Recognition

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.