Software Training Specialist in Mississauga

At PointClickCare, our mission is simple: to help providers deliver exceptional care. As a leading health tech company, we empower our employees to push boundaries, innovate, and shape the future of healthcare. Our platform serves over 30,000 provider organizations, making a real difference in millions of lives.

The Software Training Specialist plays a pivotal role in preparing and delivering high-quality training to both new and existing customers, leveraging adult learning principles and a variety of instructional tools and platforms. This position is responsible for continuously improving training processes, conducting instructor-led sessions online and onsite, and ensuring content stays current with product updates and industry standards.

Key Duties and Responsibilities:

• Develop and Prepare Training Programs: Conduct classroom training at company sites, industry conferences, or customer locations. Coordinate and schedule training sessions, including participant and resource management. Promote and facilitate adoption of online learning modules to support ongoing user education.
• Enhance Training Effectiveness and Engagement: Continuously evaluate and improve training formats, materials, and delivery methods. Leverage AI tools to analyze learner feedback and performance data. Implement reinforcement strategies to boost retention and long-term adoption.
• Support Customer Success and Solution Adoption: Define and communicate training expectations to end users. Develop and mentor customer super users to enable them to lead internal training. Assess post-training knowledge transfer and identify areas for improvement.
• Collaboration and Continuous Improvement: Work collaboratively with Product, Support, and Customer Success teams to share insights and inform product or content enhancements. Support achievement of established metrics (KPIs).
• Professional Development: Participate in educational workshops, seminars, and in-house certification and release training.

Your Skills and Qualifications:

• Post-secondary education, preferably in training and development, education, or a related field.
• Previous client-facing training experience, preferably in the software industry.
• Self-motivated and enthusiastic, with strong interpersonal skills.
• Excellent communication skills, both written and verbal.
• Strong understanding of adult learning concepts and best practices.
• Strong software & technology aptitude and literacy.
• Excellent presentation skills.
• Experience conducting training sessions both in-person and remotely.
• Clinical or Financial experience within the senior care industry is preferred.
• Proficiency with Microsoft Office suite of products and other teleconferencing solutions.

Salary: $79,000 - $88,000 a year. At PointClickCare, base salary is one of the many components that make up our total rewards package.

Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching, Flexible Paid Time Off, Wellness Support Programs, Parental & Caregiver Leaves, Continuous Development Support Program, Employee Assistance Program, and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.