Use Mandarin, English, and data analysis to strengthen last-mile delivery quality for UniUni clients across Canada. This is a full-time role.
As a Bilingual Client Success Specialist, you will support UniUni's e-commerce logistics clients through service monitoring and responsive communication. The work includes delivery metrics, customer inquiries, service tickets, exceptions, disputes, and reporting. You will collaborate with operations, product, and sales teams.
Key Responsibilities:
- Monitor scanning, delivery success, and timeliness metrics
- Provide customized performance reports to clients
- Respond to inquiries and resolve service tickets
- Assist with exceptions and disputes
- Identify process issues through data analysis
Requirements:
- Strong written and spoken Mandarin and English
- Customer service mindset and problem-solving skills
- Proficiency in data processing and analysis
- Excel skills for data modeling and reporting
- Ability to work under pressure and multitask
Support UniUni's logistics clients with bilingual communication, service reporting, and data-driven improvements across Canada's delivery network.
Bilingual Logistics Client Success Specialist in Ottawa employer: pofft Technology Inc.
Epistemix is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact meaningful projects. Located in Canada, the company offers competitive benefits, opportunities for professional growth, and a commitment to work-life balance, making it an ideal place for talented individuals looking to advance their careers in technology.
