At a Glance
- Tasks: Monitor delivery quality, respond to inquiries, and build client relationships.
- Company: Join UniUni, a leader in last-mile logistics with a tech-driven approach.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with potential for career advancement in a growing company.
- Why this job: Make an impact in e-commerce logistics while enhancing your bilingual skills.
- Qualifications: Fluent in Mandarin and English, with customer service and data analysis skills.
The predicted salary is between 47250 - 57750 $ per year.
Bilingual Client Success Specialist Canada 1 gün 16 saat 45 dakika önce yayınlandı. Full Time Himalayas -
About Uni Uni
Uni Uni is an international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States.
Founded in 2019, Uni Uni's tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients.
- Monitor and track last-mile delivery quality, including key metrics such as scanning rate, delivery success rate, and timeliness; provide customized performance reports to clients.
- Efficiently respond to customer inquiries and handle service tickets to ensure timely resolution.
- Assist in handling exceptions and disputes.
- Build and maintain strong collaborative relationships between clients and internal teams (e. g., operations, product, sales).
- Use data analysis to identify issues in service processes, drive continuous improvement, and generate regular reports.
- Support cross-time zone communication and overtime work during peak seasons of e-commerce logistics.
- Strong Mandarin and English communication skills (both written and spoken), capable of engaging effectively with China based and overseas clients.
- Experience in logistics, particularly in e-commerce logistics, is preferred.
- Strong customer service mindset, problem-solving skills, and ability to work under pressure.
- Proficient in data processing and analysis; skilled in Excel for data modeling and reporting.
- Excellent cross-functional collaboration and time management skills, with the ability to multitask effectively.
- Experience in stakeholder management or team collaboration is a plus.
- Payment Type annual
- Price Range
- Work Type
- Full Time
- Location
- Canada
- #J-18808-Ljbffr
Bilingual Client Success Specialist employer: pofft Technology Inc.
Epistemix is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact meaningful projects. Located in Canada, the company offers competitive benefits, opportunities for professional growth, and a commitment to work-life balance, making it an ideal place for talented individuals looking to advance their careers in technology.
