At a Glance
- Tasks: Lead multi-venue food and beverage operations in a dynamic 24/7 environment.
- Company: Join Playground, a vibrant gaming and entertainment complex.
- Benefits: Flexible scheduling, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on team development and innovation.
- Why this job: Make a real impact on guest experiences and culinary excellence.
- Qualifications: Proven F&B leadership in high-volume venues and strong financial acumen required.
The predicted salary is between 82800 - 101200 $ per year.
Schedule: Flexible scheduling adapted to a 24/7 operation, occasional overtime - to be discussed further.
Overview: Playground is seeking an agile, change-oriented F&B Director to lead multi-venue food and beverage operations, culinary consistency, and guest dining experiences across our 24/7 gaming and entertainment complex. Translating corporate discipline into a fast-paced environment, you will build operational structure across high-volume dining, lounge/bar concepts, floor beverage service, and VIP culinary hospitality.
Key Responsibilities
- Change Management: Implement standardized operating procedures (SOPs), food safety/hygiene protocols, quality audits, and service benchmarks across all F&B touchpoints.
- Hierarchy & Alignment: Navigate corporate hierarchy to align kitchen (BOH), front-of-house (FOH) service, F&B gaming floor teams, and VIP hospitality behind unified strategic initiatives.
- Financial & Operational Execution: Drive rapid decision-making during peak volume, manage labour efficiency, monitor operational F&B KPIs, control Cost of Goods Sold (COGS), oversee inventory, and maintain service standards.
- Guest Experience & Service Recovery: Establish guest satisfaction metrics (CSAT), formalize F&B service recovery protocols, and elevate menu delivery to enhance player retention across amenities.
- Talent & Compliance: Lead team development across F&B operations, improve retention, and enforce safety compliance and food hygiene standards.
Requirements & Qualifications
- Hospitality and F&B Leadership: Proven track record as an F&B Director in high-volume entertainment venues, hotels, resorts, casino/gaming complexes, or Brand Director for a major chain.
- F&B Financial Acumen: Strong background in menu engineering, inventory control, labour optimization, and food/beverage cost management.
- Corporate Rigour: Experience in structured corporate hospitality environments with demonstrated experience leading change management and formal operational frameworks.
- High-Volume Agility: Superior ability to manage high-stress, high-volume F&B operations without sacrificing quality, consistency, or staff performance.
- Sector Adaptability: Willingness and capacity to quickly learn gaming industry nuances, reward systems, and F&B dynamics.
- Language Proficiency: Professional bilingualism (English/French).
F&B Director/Directeur(trice) de Restauration (F&B) in Montréal employer: Playground Poker
Playground is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in the fast-paced world of food and beverage management. With flexible scheduling tailored to a 24/7 operation, employees benefit from opportunities for professional growth, comprehensive training, and a supportive team environment that values innovation and excellence in guest experiences. Located in a vibrant gaming and entertainment complex, Playground offers unique advantages such as exposure to high-volume operations and the chance to lead a diverse team dedicated to culinary excellence.
