At a Glance
- Tasks: Lead a dynamic team to create unforgettable dining experiences and ensure smooth operations.
- Company: Join Playground, a top gaming destination with exciting expansions and a vibrant culture.
- Benefits: Enjoy competitive pay, food discounts, free gym access, and career growth opportunities.
- Other info: Engage in community events and volunteer opportunities through Playground Cares.
- Why this job: Be part of an innovative team that values fun, creativity, and exceptional guest service.
- Qualifications: 2+ years in restaurant management, strong leadership, and a passion for food and beverage.
The predicted salary is between 62100 - 75900 $ per year.
About us: Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.
Position Overview: We are seeking an experienced, enthusiastic, and approachable Food and Beverage Manager to oversee the day-to-day operations. This role is essential to creating a welcoming dining environment, ensuring exceptional guest experiences, and leading a team of dedicated staff. The F&B Manager will coach and motivate the team, uphold our service standards, and ensure smooth operations while promoting a fun and friendly atmosphere for all guests.
What we offer:
- Competitive compensation
- Discounts on food
- Opportunities for career advancement
- Free parking
- Free on-site gym access
- Company-wide events
- Playground Cares volunteer opportunities
Responsibilities:
- Ensure that all direct reports adhere to the established workflows, procedures and processes
- Complete checkpoints on each shift, provide corrective measures when needed and report accurately
- Have a thorough knowledge of the Point of Sales and Beverage control systems.
- Perform related tasks such as cash outs, end-of-day procedures, troubleshooting, and service calls
- Remain current with the content of departmental resource centers for reporting departments, ensuring that you are able to direct, uphold and clearly communicate the content to team members
- Responsible for ensuring that sales objectives are met and providing continued coaching to staff in maximizing revenue per guest
- Ensure that the organization's initiatives, as communicated to you by the F&B General Manager, are communicated clearly and effectively to all direct reports, whether through line-ups, training, information sessions or the like
- Provide feedback on staffing needs, manage the day-to-day staffing requirements and allocations in line with business needs and the department's budget
- Have a thorough understanding of our organization's General Policies, communicate them clearly to direct reports and ensure their adherence in day-to-day matters
- Maintain continuous guest interactions and provide feedback on guest experiences
- Manage guest complaints and concerns and ensure total guest satisfaction at all times
Qualifications:
- Minimum of 2 years of management experience within a full-service restaurant
- Demonstrated ability to drive revenue, without sacrificing the team and customer experiences
- Highly organized, responsible and reliable
- Ability to delegate, follow up and drive accountability
- Ability to work cohesively as part of a team and build relationships
- Confident in training
- Excellent understanding of customer service and the drive for satisfaction
- Demonstrates a passion for the food and beverage industry and knowledge of current trends
- High proficiency in the English and French languages with excellent communication skills, written and spoken
F&B Manager in Laval employer: Playground Poker
Playground is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in the fast-paced world of food and beverage management. With flexible scheduling tailored to a 24/7 operation, employees benefit from opportunities for professional growth, comprehensive training, and a supportive team environment that values innovation and excellence in guest experiences. Located in a vibrant gaming and entertainment complex, Playground offers unique advantages such as exposure to high-volume operations and the chance to lead a diverse team dedicated to culinary excellence.
