Lead service design for PLATO’s NIIS replacement, applying journey mapping and human-centered design within a Canada-based technology services company. This Service Design Lead will guide large-scale government transformation across the investigation lifecycle. The work spans future-state operating models, service blueprinting, experience prototyping, and design-ready feature delivery. Collaboration includes ESDC product owners, SMEs, investigators, Agile teams, and solution architects. Key Responsibilities:
Lead end-to-end service design from referral intake through case closure Define investigator journeys, operating models, and experience principles Translate objectives and requirements into design-ready features Facilitate reviews and workshops with government stakeholders Support UAT, go-live, training, and continuous improvement Requirements:
Experience leading service design on government transformation programs Expertise in journey mapping and service blueprinting Experience facilitating co-design and experience prototyping Ability to work strategically and at detailed feature level Strong stakeholder management with Agile delivery experience Bring service design leadership, facilitation, and investigator-focused thinking to PLATO’s NIIS replacement program.
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Service Design Lead Government Transformation in Winnipeg employer: PLATO
PLATO is an exceptional employer that champions Indigenous values and fosters a collaborative work culture, making it an ideal place for professionals seeking meaningful impact in social services transformation. With a focus on employee growth through mentorship and continuous improvement, team members enjoy the benefits of working within a supportive 100% Canada-based environment that prioritizes quality and innovation.
