Customer Operations Specialist at Plasma supports global customers through chat, email, and support tooling while covering Central Standard Time. Stablecoin curiosity matters.
This customer-facing role handles the full journey from first contact through resolution. You will work with the Head of Operations and collaborate across Compliance, KYC, Product, and Engineering. Your work will help shape processes, standards, escalation paths, and team culture as Plasma scales internationally.
Key Responsibilities:
- Handle inbound customer queries across chat, email, and support tooling
- Build processes, templates, response frameworks, and internal guides
- Onboard operations teammates and maintain regional delivery consistency
- Track recurring issues and escalate themes to Product and Engineering
- Represent customer insight in internal improvement discussions
Requirements:
- One to three years in customer operations, success, or support
- Clear, direct English communication under pressure
- Ownership, organisation, and comfort with changing processes
- Basic understanding of stablecoins and digital assets
- Weekend shift rotation approximately once every six weeks
Bring customer support, operational ownership, and stablecoin curiosity to Plasma's growing international Customer Experience Team.
