Remote hospitality customer support specialists troubleshoot software issues and explain technical solutions clearly while assisting hotel partners worldwide.
This fully remote position supports clients using hospitality software platforms. You will answer inquiries, guide users through functionality, document resolutions, and maintain product knowledge. The work requires customer support experience, hospitality software understanding, and confident communication.
Key Responsibilities:
- Provide customer support through phone, email, and chat
- Troubleshoot technical issues involving hospitality software platforms
- Guide clients through software functionality and best practices
- Document interactions and resolutions accurately in CRM systems
- Escalate complex issues to senior support or development teams
Requirements:
- Proven customer support experience, preferably hospitality or technology
- Understanding of hotel operations and common hospitality software
- Excellent written and verbal communication skills
- Proficiency with customer support software and CRM systems
- Stable internet connection and dedicated quiet workspace
Apply your hospitality knowledge, technical troubleshooting, and customer service skills supporting hotel partners in a fully remote setting.
Remote Hospitality Support Specialist in Toronto employer: Placements24
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