Join a dynamic team in Kimberley as a Technical Support Specialist. Provide high-level support, troubleshoot technical issues, and ensure customer satisfaction through expert assistance.
Our client seeks a proactive Technical Support Specialist for its Kimberley office. The role involves diagnosing intricate hardware, software, and network-related challenges while delivering effective solutions. You'll document interactions thoroughly and escalate critical issues, contributing to product improvement by sharing valuable customer feedback.
Key Responsibilities:
- Provide expert technical support via phone, email, and in-person
- Diagnose and resolve complex hardware and software issues
- Document support interactions and troubleshooting steps accurately
- Escalate critical issues with detailed information
- Create and update technical documentation and guides
Requirements:
- Proven technical support experience with IT systems
- Proficiency in Windows and macOS troubleshooting
- Familiarity with networking concepts and hardware fixes
- Strong problem-solving abilities and methodical approach
- Excellent communication skills to articulate technical details
Utilize your expertise in troubleshooting and customer support to make a meaningful impact in Kimberley.
On-Site Technical Support Specialist Kimberley employer: Placements24
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