About the Role
Our client, a significant telecommunications provider, is seeking an experienced and proactive Network Operations Center (NOC) Supervisor to lead their fully remote NOC team. This role is critical for ensuring the continuous availability, performance, and integrity of our client's network infrastructure across Kimberley, Northern Cape , and beyond, all managed remotely. As a remote-first organization, we empower our supervisors to lead effectively from anywhere, fostering a collaborative and responsive team environment. You will be responsible for overseeing daily NOC operations, managing incident response, coordinating troubleshooting efforts, and ensuring that service level agreements (SLAs) are met. The ideal candidate possesses strong leadership skills, deep technical knowledge of network monitoring and troubleshooting, and the ability to thrive in a fast-paced, high-pressure environment. This is an exceptional opportunity to play a key role in maintaining robust network services through effective remote supervision.
Key Responsibilities
- Supervise and guide a team of NOC technicians in monitoring network performance and availability.
- Manage the incident management process, ensuring timely detection, response, and resolution of network outages and performance issues.
- Coordinate troubleshooting efforts between Tier 1, Tier 2, and engineering support teams.
- Ensure adherence to established SLAs and operational procedures.
- Monitor network performance metrics and identify trends to proactively address potential problems.
- Develop and maintain NOC operational documentation, including runbooks and escalation procedures.
- Train and mentor NOC staff, fostering skill development and team cohesion.
- Liaise with other departments, including field operations and customer support, to ensure seamless service delivery.
- Implement and improve monitoring tools and alert systems.
- Participate in on-call rotation for escalated issues.
Requirements
- High school diploma or equivalent; relevant technical certifications (e.g., CCNA, Network+) are highly desirable.
- Minimum of 3 years of experience in a NOC environment, with at least 1 year in a supervisory or lead role.
- Strong understanding of network protocols (TCP/IP, BGP, OSPF, MPLS) and network devices (routers, switches, firewalls).
- Experience with network monitoring and management tools (e.g., SolarWinds, PRTG, Nagios).
- Proven ability to lead and motivate a team, particularly in a remote setting.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong communication and interpersonal skills.
- Ability to manage high-pressure situations and make critical decisions quickly.
- Flexibility to work various shifts as required for 24/7 coverage.
- Proficiency in ticketing systems and incident management platforms.
Benefits
- Competitive salary and shift differential pay.
- Comprehensive health, dental, and vision benefits.
- Paid time off and retirement savings plan.
- Opportunities for further training and career advancement within network operations.
- A supportive and dynamic remote team environment.
- Chance to be instrumental in network stability and performance.
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Network Operations Center (NOC) Supervisor in Kimberley employer: Placements24
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