Customer journey analysis and strategy define this Management Consultant role in Kimberley, Northern Cape. Apply customer-centric thinking across diverse client organizations.
This Management Consultant supports a Customer Experience Strategy team at a leading management consultancy. You will analyze touchpoints, design seamless experiences, and improve customer satisfaction and loyalty. The work combines strategy development, data analysis, service design, and client collaboration.
Key Responsibilities:
- Analyze customer journeys, pain points, and improvement opportunities
- Develop strategies aligned with business objectives and brand positioning
- Design customer-centric processes, standards, and engagement models
- Use analytics and feedback to measure strategy effectiveness
- Collaborate across marketing, sales, operations, and IT
Requirements:
- Master's degree in marketing, business administration, psychology, or related field
- Minimum five years' CX, marketing strategy, or consulting experience
- Experience developing and implementing customer experience strategies
- Understanding of journey mapping, service design, and UX principles
- Strong analytical, presentation, and stakeholder influence skills
Bring customer journey mapping, data analysis, and strategic consulting expertise to improve experiences for clients in Kimberley.
Customer Experience Strategy Consultant in Kimberley employer: Placements24
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