At a Glance
- Tasks: Partner with clients to unlock the full value of our AI-powered platform.
- Company: Join Pigment, a fast-growing AI business planning platform.
- Benefits: Competitive salary, stock options, comprehensive benefits, and generous time off.
- Other info: Dynamic work environment with opportunities for growth and innovation.
- Why this job: Make an impact using AI while collaborating with top-tier clients and teams.
- Qualifications: 6 years in a technical, client-facing role; strong communication skills.
The predicted salary is between 170000 - 190000 $ per year.
Join Pigment: The AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
As part of our Success Advisory team, you'll partner with Pigment's most strategic clients to help them unlock the full value of the platform — and you'll help redefine what modern, AI-assisted advisory looks like. This is a hybrid technical + client-facing role for someone who's as comfortable designing a multidimensional model as they are advising a CFO, and who's genuinely excited about using AI to extend what a small expert team can deliver.
Additional Responsibilities
- Act as trusted advisor to our most strategic clients on technical topics, from performance best practices to Pigment's multidimensionality concepts.
- Partner with Customer Success to build strategies aligned to each client's roadmap and challenges.
- Run workspace audits — and help industrialize them with AI-assisted tooling so we deliver deeper insight, faster.
- Build and enrich our Success Plan offering, including repeatable, AI-augmented delivery modules that raise the bar on quality.
- Collaborate with Product & R&D to surface opportunities for platform enhancement.
Minimum Qualifications
- Bachelor's Degree or equivalent practical experience.
- 6 years in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory.
- Ease and credibility with clients, from platform admins to C-suite.
- A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context.
- Track record leading several parallel projects across internal and external stakeholders.
Preferred Qualifications
- EPM modeling experience (or a strong appetite to go deep on it fast).
- Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce).
- Comfort with data analysis, data flows and connections (SQL, APIs).
- Experience with AI tools/vibe coding, Claude code, MCP, solution design, data architecture.
What We Offer
- Competitive compensation package: (NYC $170,000 - $190,000 USD; TOR: $150,000 - 180,000 CAD).
- Stock options to ensure you have a stake in Pigment's growth.
- Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones.
- Generous time off and parental leave policies.
- Trust and flexible working hours.
- High-end equipment (based on stock/availability) to do your work in the best conditions.
- Employer-sponsored 401(k), enabling you to prepare for retirement.
How We Work
- Thrive Together: We can only win as a team.
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day.
- Go for it: We are biased towards action.
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy.
- Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.
Technical Account Manager, Success Advisory – New York in Toronto employer: Pigment
At Pigment, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. With competitive compensation, comprehensive benefits, and a commitment to employee growth, we empower our team members to thrive in a dynamic environment. Our vibrant offices in New York and Toronto provide the perfect backdrop for meaningful work, where every voice is valued and bold ideas are celebrated.
