At a Glance
- Tasks: Lead a team to provide top-notch customer support and enhance client experiences.
- Company: Join Pigment, a forward-thinking company revolutionizing business planning tools.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a culture that values innovation and teamwork.
- Why this job: Make a real impact by mentoring a dynamic team and driving customer success.
- Qualifications: 5+ years of experience in support roles and strong communication skills.
The predicted salary is between 82800 - 101200 $ per year.
Join Pigment as a Team Lead for Product Support, ensuring exceptional customer service through mentorship and support strategy. This hybrid position is based in Toronto.
In this vital role, you will lead a team of Product Support Specialists who provide crucial assistance to clients using Pigment's innovative business planning tools.
Your responsibilities will include setting performance targets, coaching team members, and improving overall support processes.
Leverage your technical acumen to tackle complex client issues and enhance team effectiveness.
Key
Responsibilities
- Act as a mentor to Product Support Specialists
- Monitor team performance and provide constructive feedback
- Drive a positive team culture focused on improvement
- Manage escalated customer scenarios effectively
- Analyze support metrics for team strategy enhancement
Requirements
- At least 5 years of relevant experience
- Proven project management capabilities
- Strong interpersonal and written communication skills
- Comfortable adopting AI tools for support
- Familiarity with financial analysis or planning tools
Advocate for customer success and innovation as you lead the Product Support team at Pigment in Toronto. #J-18808-Ljbffr
Team Lead for Product Support in Toronto employer: Pigment
At Pigment, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an AI Platform Success Architect, you'll have the opportunity to work alongside innovative minds in a fast-growing global SaaS environment, where your contributions directly impact strategic clients and shape the future of AI-enhanced planning. We offer robust employee growth opportunities, a collaborative atmosphere, and the unique advantage of working in major cities, ensuring a fulfilling and rewarding career path.
