Join Pigment as a Product Support Specialist Team Leader in Toronto. Leverage your experience to enhance customer value while leading a dynamic team within this innovative AI-powered platform.
In this role, you will be the pivotal leader of the Product Support team, guiding specialists in troubleshooting, documentation, and best practices. You will set performance goals, promote a collaborative workplace culture, and utilize your technical knowledge for resolving intricate issues. Your influence will help steer process enhancements, particularly through the application of AI tools, ensuring top-quality service delivery to our clients.
Key Responsibilities:
- Lead and mentor the Product Support team
- Establish and monitor performance standards
- Facilitate knowledge sharing and documentation
- Manage complex support investigations effectively
- Identify process improvements and efficiencies
Requirements:
- Minimum 5 years in technical support or SaaS
- Strong leadership capabilities and interpersonal skills
- Skilled in decision making and prioritization
- Experience with AI applications in support
- Professional English communication skills
Make a significant impact at Pigment by combining your leadership and technical skills in a thriving customer-focused environment.
Product Support Specialist Team Leader in Toronto employer: Pigment
At Pigment, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an AI Platform Success Architect, you'll have the opportunity to work alongside innovative minds in a fast-growing global SaaS environment, where your contributions directly impact strategic clients and shape the future of AI-enhanced planning. We offer robust employee growth opportunities, a collaborative atmosphere, and the unique advantage of working in major cities, ensuring a fulfilling and rewarding career path.
