At a Glance
- Tasks: Lead customer success initiatives and enhance client relationships through strategic advisory engagements.
- Company: Join Pigment, a forward-thinking company focused on innovation and collaboration.
- Benefits: Competitive salary, professional growth opportunities, and a dynamic work environment.
- Other info: Foster a culture of collaboration and continuous improvement within your team.
- Why this job: Make a real impact in enterprise customer experience with your leadership and technical expertise.
- Qualifications: 5+ years in Enterprise SaaS roles and 2+ years leading high-performing teams.
The predicted salary is between 135000 - 165000 $ per year.
Become Pigment’s Director of Technical Account Management for AMER, leading efforts to drive customer success through strategic advisory engagements.
This role combines visionary leadership with technical acumen to enhance client relationships.
In this pivotal role, you will be responsible for expanding Pigment's Success Advisory offerings, ensuring enterprise clients receive exceptional technical support.
As a leader, you will define the operational strategy and foster a culture of collaboration and innovation within your team, aligning technical solutions with business outcomes for maximum client impact.
Key
Responsibilities
- Direct the execution of AMER Success Advisory strategy
- Scale advisory services to new heights based on client feedback
- Monitor service delivery for continuous improvement
- Engage in strategic partnerships across departments
- Champion a collaborative, growth-oriented team culture
Requirements
- 5+ years in customer-facing Enterprise Saa S roles
- 2+ years leading a high-performing team
- Strong technical skills in operating models and EPM
- Outstanding communication and collaboration skills
- Data-driven decision-making capabilities
Drive impactful changes in enterprise customer experience through technical account leadership at Pigment. #J-18808-Ljbffr
Director of Technical Account Management in Toronto employer: Pigment
At Pigment, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an AI Platform Success Architect, you'll have the opportunity to work alongside innovative minds in a fast-growing global SaaS environment, where your contributions directly impact strategic clients and shape the future of AI-enhanced planning. We offer robust employee growth opportunities, a collaborative atmosphere, and the unique advantage of working in major cities, ensuring a fulfilling and rewarding career path.
