Phoenix in Canada is seeking a Bilingual Customer Experience Coordinator (Remote) to guide patients through our telehealth platform, answer questions in English and French, and help them manage their accounts, orders, and treatment plans. This remote role may include occasional weekend hours if required to support patient needs.
You will triage questions to the healthcare team, troubleshoot issues with accounts, shipments, and billing, and provide best-in-class customer service that informs
Bilingual CX Specialist — Remote (French/English) in Montréal employer: Phoenix
At Phoenix, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the telehealth sector. Our dynamic work culture fosters creativity and teamwork, providing ample opportunities for professional growth while making a meaningful impact on Canadian healthcare. Join us in a supportive environment where your contributions directly enhance patient care and accessibility across the nation.
