Program Assistant in Chilliwack

• Title: Program Assistant-(Part Time)
• Number of Positions: 1
• Competition Number: C210
• Position Status: Part Time, Permanent
• Shift Timings & Days: (Saturday- Sunday) 07:00 am - 03:00 pm
• Reports to: Senior Manager
• Job Summary

The Program Assistant supports the daily operations of the facilityand supports clients byproviding a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, inaccordance with pre-established care schedules.

Works to ensure a safe, well maintained, and healthy environment.

Responsibilities

• Client Services
• Providesfeedback and input regarding clients' needs, performance, and progress
• In accordancewith established care plans, assists clients with the development of lifeskills such as maintaining personal hygiene, housekeeping, meal planning andpreparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modelingappropriate actions
• Administersmedication to clients and provides medication reminders, in accordance with established policy
• Participates inand oversees various client-focused social and recreational activities
• Identifiesavailable social, economic, recreational, and educational services andresources in the community that will meet clients' needs. Provides clients withrelated information
• Assists clientswith activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Accompaniesclients on outings such as appointments, shopping, and leisure activities
• Completes andmaintains related records and documentation such as statistics, progressreports, and daily logs
• Receives clientfeedback, and inquiries and complaints, and responds as required
• Performshousekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry
• Required todebrief with incoming shifts to ensure detailed transfer of information (e. g. concerns)
• Support a safe, wellmaintained and healthy building environment
• Complete regular rounds offacility as scheduled throughout shifts
• Providesdirection to volunteers as required
• Performs otherrelated duties as assigned

Qualifications

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience workingwith marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerablesector screening is required
• Satisfactory completion of Tuberculosis Screeningform is required
• Satisfactory completion of Employee Immunization Record form is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• First Aid 1 and Current CPRcertificate is required

Skills & Knowledge

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge ofand ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building securitymonitoring system
• High level ofintegrity and dependability with a strong sense of urgency andresults-orientation
• Strong problemsolving, analytical, and creative skills with the ability to exercise soundjudgement and make decisions based on accurate and timely analysis
• Stronginterpersonal skills and ability to communicate effectively in writing andverbally
• Demonstratedcommitment to the social sector with a passion for the organization's missionis essential
• Competencies
• Approach to Work
• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks andincorporates feedback to inform continuous self-improvement
• Sets goals, creates andimplements action plans, monitors progress, and evaluates results
• Adeptly manages competingtasks and uses time efficiently and effectively
• Job Knowledge & Quality of Work
• Highdegree of relevant and current job knowledge and skill
• Consistentlyproduces accurate, thorough, high-quality work in a timely manner
• Buildsand promotes a culture of health and safety in the workplace
• Implementsand enforces best practices in health and safety within the workplace
• Judgement & Decision-Making
• Modelsindependent thinking and creativity
• Demonstrateseffective problem-solving skills
• Makesclear, consistent, transparent and timely decisions after contemplating variousavailable courses of action
• Exercisessound judgment in the best interests of the organization
• Communication & Interpersonal Skills
• Expressesthemselves clearly and professionally both verbally and in writing
• Displayshigh emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Hasa manner, style and presence that makes a positive impression
• Listensto and considers others' views
• Personal Leadership
• Modelsthe organization's core values of social justice, teamwork, social innovation, and strength-based practices
• Fostersenthusiasm, energy and commitment
• Takesresponsibility for personal actions, performance and health
• Isreliable and accountable; shows up on time ready to work
• Teamwork & Collaboration
• Effectivelyworks with their colleagues to ensure organizational success
• Championspositive working relationships with staff and external stakeholders
• Supportsan environment of openness, and champions teamwork and communication acrossprograms
• Leveragesthe expertise and experience of others for organizational success
• People Leadership
• Takesresponsibility for the success of the organization
• Inspires, motivates and influences others in the organization
• Actsas an ambassador of the organization, promoting the values and mission
• Demonstratespride and enthusiasm to the team and promotes cooperation, fairness andequity
• People Management
• Displaysinterest, concern and respect for their staff and their staff's development
• Establishesclear roles, responsibilities, priorities and performance targets for staff
• Motivates, develops and retains a talented, high-performing team
• Givesrecognition and acknowledgement to staff for their achievements
• Task Leadership
• Ableto translate the strategic goals and priorities of the organization into anachievable and measurable operational plan for their unit
• Makesclear, consistent, transparent and timely decisions
• Displayseffectiveness, assertiveness and persistence in the pursuit of program goals
• Ableto identify gaps in knowledge or capacity and seek the appropriate supportand/or resources
• Task Management
• Strivesfor high-quality performance and takes initiative to seek improvement inoutputs and efficiencies
• Delegatesappropriately to fully utilize their staff to accomplish program goals
• Createsa sense of accountability for results
• Overseesand manages the organization's resources, including ensuring sound financialmanagement
• Closing Details
• Closing Date
• Internal applications will be accepted until November 4th , 2026, 04:00 pm

Phoenix is committed to employment equity and encouragesapplications from people of all gender identities and expressions, persons withdisabilities, Indigenous peoples and visible minorities.

Persons withdisabilities who anticipate needing accommodations for any part of theapplication and hiring process may contact our HR department.

Any personalinformation provided will be maintained in confidence.

While we thank all applicants for their interest in thisopportunity, only those selected for an interview will be contacted.