Support PheedLoop customers through live event operations using hardware troubleshooting and clear communication across preparation and execution. Work directly with customers on event technology.
As a Customer Service Specialist, you will support event preparation, execution, and operational coordination for PheedLoop customers. The work includes customer communication, technical troubleshooting, logistics coordination, and event hardware support. You will collaborate with Customer Success, Operations, and Product teams while developing expertise in PheedLoop's software and hardware ecosystem.
Key Responsibilities:
- Support customers throughout event preparation and execution
- Troubleshoot event hardware and operational challenges
- Coordinate outbound and return shipping logistics
- Prepare and quality-check event kits, kiosks, and badges
- Monitor timelines and operational readiness across events
Requirements:
- One or more years of related experience preferred
- University, college, or post-secondary education required
- Strong professional and approachable communication skills
- Comfort with technology and operational processes
- Strong attention to detail and problem-solving skills
Apply customer support, hardware troubleshooting, and operational coordination to help deliver successful PheedLoop events worldwide.
Customer Support Event Operations Specialist in Toronto employer: PheedLoop Inc.
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