At Phantom, making life better is our mission; for our customers and our employees. We're driven by our vision and values - it's what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we're the top-selling retractable screen, and our products are international.
Summary:
We are seeking a motivated Business Development Specialist to join our sales team in a supportive role focused on supporting small-to-medium accounts and customer service excellence. This position serves as a critical bridge between our customers and internal departments while providing comprehensive sales support. The role offers a clear career progression path to Business Development Representative for high-performing individuals.
Our Values:
- To Speak the Truth
- To Pursue Excellence
- To Serve Each Other
- To Practice Stewardship
Position Responsibilities
Sales Process & Account Support
- Assist assigned accounts with sales processes, procedures, marketing and product inquiries
- Guide partners through company procedures and documentation requirements
- Make sure partners are aware of and engaged with Phantom programs and communications
- Support pricing requests and quotation processes for designated accounts (Mulligan, Showroom)
- Help partners improve in key areas such as:
- Finding and focusing on the right customers in their area
- Closing more sales and improving their sales process
- Running local marketing and generating demand
- Delivering better service and installation experiences
- Share what's working well across the partner network
- Help partners understand and communicate the value of Phantom Screens products
- Track distributor performance metrics and elevate issues as needed
- Support distributor training initiatives
Distributor Service & Issue Resolution (Assigned Accounts)
- Serve as primary point of contact for distributor inquiries and concerns
- Investigate and resolve distributor issues in a timely and professional manner
- Coordinate with internal teams to ensure swift problem resolution
Internal Coordination
- Direct distributor inquiries to appropriate departments (technical, finance, shipping, etc.)
- Work with internal teams to make sure partners get the best possible support
- Help develop tools and resources that make partners more effective
- Share market and competitor feedback with the wider Phantom team
- Contribute ideas to improve how Phantom positions and sells its products
- Collaborate with Business Development Reps on account strategies
Administrative Support
- Maintain accurate documentation of all distributor interactions
- Generate reports on account activity and issue resolution
- Assist with sales data analysis and territory planning
- Support special projects as assigned
Position Requirements:
- Degree in Business, Marketing, Communications, or related field
- 1-2 years of customer service or sales support experience preferred
- Strong written and verbal communication skills
- Proficiency in CRM systems and Microsoft Office Suite
- Excellent organizational and time management abilities
- Problem-solving mindset with attention to detail
Preferred Qualifications
- Previous experience in B2B sales or account management
- Knowledge of distribution channels and partner management
- Experience with sales processes and pipeline management
Key Competencies
- Customer-focused approach with strong service orientation
- Ability to work collaboratively in a team environment
- Adaptability and willingness to learn new processes
- Strong interpersonal skills and professional demeanour
- Initiative and ability to work independently
- Results-driven with focus on continuous improvement
Career Development
This role is designed as a stepping stone to a Business Development Representative position. High-performing specialists will have opportunities to:
- Shadow senior Business Development Reps
- Gradually take on larger accounts and more complex sales activities
- Develop account management skills
- Advance to Business Development Rep role based on performance and business needs
Business Development Support Specialist employer: Phantom Screens
Phantom is an exceptional employer that fosters a culture of innovation and continuous improvement, making it an ideal place for a Senior Finance Transformation Manager to thrive. Located in Abbotsford, employees benefit from a collaborative work environment that encourages professional growth through training and development opportunities, while also enjoying the advantages of modern finance technologies that streamline processes. Join us to be part of a forward-thinking team dedicated to transforming finance operations and enhancing efficiency.
