- Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.
- Call center functions to provide quality customer service.
- Ensure the company establishes and maintains constant communication with customers.
- Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
- Generate sales/buys from online leads.
- Assume other duties as assigned.
- Required to work an assigned Saturday when needed.
Required Skills/Abilities:
- Must have good written and verbal communication skills.
- Must have good customer relations skills.
- Ability to work well with others.
- Must have the ability to work under conditions of frequent interruptions.
Education and Experience:
- High School graduate or equivalent
Essential Physical Demands/Work Environment:
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
Customer Service Representative employer: PGW Auto Glass
PGW Auto Glass is an exceptional employer that values leadership and operational excellence, offering a dynamic work culture where innovation thrives. Located in the East of Canada, employees benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that fosters teamwork and professional development. Join us to make a meaningful impact in the automotive glass industry while enjoying a rewarding career.
