At a Glance
- Tasks: Lead strategic programs and drive operational excellence across multiple functions.
- Company: Dynamic retail company focused on continuous improvement and collaboration.
- Benefits: Competitive salary, performance bonuses, comprehensive benefits, and professional development support.
- Other info: In-office role with occasional travel and flexible collaboration across Canadian time zones.
- Why this job: Make a real impact by delivering innovative solutions and improving business outcomes.
- Qualifications: 5-8 years in program management; bilingual in English and French is mandatory.
The predicted salary is between 121500 - 148500 $ per year.
Continuous Improvement
About the Role: We are seeking a Program Manager to lead and deliver strategic programs across multiple functions. This role requires strong leadership, coordination, and accountability to ensure all initiatives are completed on time and within budget. You will work closely with cross-functional teams to drive operational excellence and achieve measurable business outcomes.
Key Responsibilities & Duties
- Program Governance & Planning: Define Program Scope, objectives, and success metrics. Develop and maintain program roadmaps, timelines, and resource plans.
- Full Accountability for Budget and Timeline: Track and ensure program delivery stays on budget and schedule, proactively addressing variances and escalating issues when necessary.
- Cross-Functional Leadership: Coordinate with Operations, Supply Chain, IT, Finance, HR, and Sales teams to ensure alignment and resolve conflicts.
- Risk and Issue Management: Identify risks early, maintain mitigation plans, and manage escalations effectively.
- Performance and Reporting: Provide clear, timely updates to stakeholders and executive leadership.
- Continuous Improvement: Conduct post-program reviews to capture lessons learned and implement best practices.
Qualifications & Skills
- Experience: 5-8 years in program or complex project management (multi-site or multi-function preferred).
- Education (Asset/Substitution): A university degree (Business, Operations, Engineering, or related) is considered an asset and may substitute for 3 years of experience.
- Proven ability to deliver programs on budget and on schedule.
- Strong stakeholder management, communication, and facilitation skills.
- Proficiency with program management tools (MS Project, Planner, Excel, PowerPoint).
- Ability to manage competing priorities under tight timelines.
- Mandatory: Bilingual (English and French) for national coordination.
- Nice to Have: PMP, PgMP, or equivalent certification.
Work Environment
- In-Office role with occasional travel to branches or HQ (up to 25% as needed).
- Collaboration across Canadian time zones/flexibility for cross-region meetings.
Compensation & Benefits
- Competitive salary and performance-based bonus.
- Comprehensive benefits and retirement program.
- Professional development support (certifications/training).
Retail Program Manager in Laval employer: PGW Auto Glass, LLC.
PGW Auto Glass is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture in Laval, Québec. With a strong focus on professional development, employees are encouraged to grow their skills through ongoing training and mentorship opportunities, making it a rewarding place for those passionate about logistics and operations. The company also offers competitive benefits and a supportive environment that prioritizes teamwork and innovation.
