At a Glance
- Tasks: Lead a team to deliver top-notch service for pet parents and ensure smooth store operations.
- Company: Join PetSmart, a leader in pet care with a passion for pets and their owners.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth in a fun environment.
- Other info: Be part of a vibrant team that values safety, cleanliness, and positive interactions.
- Why this job: Make a difference in the lives of pets and their owners while developing your leadership skills.
- Qualifications: Retail experience and a knack for customer service; leadership skills are a plus.
The predicted salary is between 29700 - 36300 $ per year.
Lead exceptional pet parent service at Pet Smart through customer communication, associate guidance, and accurate retail operations. Full-time availability is required.
The Retail Customer Service Lead, also called Experience Lead, supports Pet Smart's vision, mission, values, and strategy.
This customer-focused leader guides associates, supports store services, and drives loyalty, promotions, and positive interactions throughout the store.
The position also helps uphold safety, cleanliness, merchandising, and engagement standards.
Key Responsibilities
- Lead associates while acting as Leader on Duty
- Train, onboard, mentor, coach, and provide performance feedback
- Respond to pet parent concerns across service channels
- Coordinate adoption, veterinary partnership, and Shot Clinic events
- Maintain safety, cleanliness, merchandising, and store standards
Requirements
- Two or more years of customer-focused retail experience
- Leadership experience preferred
- Full-time flexibility for evenings, weekends, and holidays
- Proficiency with computer applications
- Strong communication, organization, and composure under pressure
Bring retail leadership, pet parent service, communication, and operational focus to Pet Smart's Experience Lead team.
PetSmart Retail Customer Service Lead employer: PetSmart
At PetSmart's Canada Home Office, we foster a vibrant and inclusive work culture where associates are encouraged to learn, grow, and thrive together. With unique perks like bringing your pup to work, an on-site dog park café, and opportunities for community engagement through PetSmart Charities, our team enjoys a rewarding environment that prioritizes both professional development and personal well-being. Join us in making a meaningful impact while enjoying a fun and dynamic workplace in the heart of Canada.
