Lead exceptional pet parent experiences at PetSmart through people leadership, customer service, and daily store execution. Full-time availability is required.
PetSmart's Experience Leader provides leadership and service while upholding company values, strategy, and brand standards. You will coach associates, support development, protect pet safety, and drive targeted store results. The role spans services, events, operations, and business management.
Key Responsibilities:
- Recruit, interview, hire, coach, and support associate development
- Prioritize, delegate, and validate daily associate tasks
- Lead pet parent experiences across store services
- Respond to general and escalated pet parent concerns
- Drive sales, shrink, labor, and supply outcomes
Requirements:
- Three to five years of retail leadership experience
- Full-time availability for evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
Bring retail leadership, associate coaching, and pet parent service expertise to PetSmart's Experience Leader position.
PetSmart Assistant Store Manager employer: PetSmart
At PetSmart's Canada Home Office, we foster a vibrant and inclusive work culture where associates are encouraged to learn, grow, and thrive together. With unique perks like bringing your pup to work, an on-site dog park café, and opportunities for community engagement through PetSmart Charities, our team enjoys a rewarding environment that prioritizes both professional development and personal well-being. Join us in making a meaningful impact while enjoying a fun and dynamic workplace in the heart of Canada.
