Elevate the pet parent experience as a Customer Experience Leader at PetSmart. Drive team success and foster a culture of growth and service in a pet-friendly environment.
As an Assistant Store Manager, you will champion the pet parent experience while providing exceptional leadership. This role demands a customer-focused approach, high-level communication, and organizational skills to ensure efficient operations, safety of pets, and satisfaction of pet parents. You will facilitate the associate experience through coaching, staffing, and training initiatives.
Key Responsibilities:
- Lead hiring, coaching, and training of associates
- Drive pet parent engagement across all services
- Maintain compliance with policies and procedures
- Optimize daily operations for store financial goals
- Oversee store events and enhance customer experience
Requirements:
- 3-5 years in retail leadership or customer service
- Full-time availability, flexibility in scheduling
- Strong verbal and written communication skills
- Proficiency in relevant computer applications
- Capable of lifting up to 50 pounds and working in varied environments
Lead with passion and make a positive impact daily within PetSmart's dedicated team culture.
Customer Experience Leader at PetSmart in Maple Ridge employer: PetSmart
At PetSmart's Canada Home Office, we foster a vibrant and inclusive work culture where associates are encouraged to learn, grow, and thrive together. With unique perks like bringing your pup to work, an on-site dog park café, and opportunities for community engagement through PetSmart Charities, our team enjoys a rewarding environment that prioritizes both professional development and personal well-being. Join us in making a meaningful impact while enjoying a fun and dynamic workplace in the heart of Canada.
