At a Glance
- Tasks: Lead and optimize PetSmart's Canadian supply chain operations for top-notch service and efficiency.
- Company: Join a passionate team at PetSmart, dedicated to pets and their owners.
- Benefits: Enjoy flexible work options, competitive pay, and a fun workplace culture.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Make a real impact in the pet industry while working with a dynamic team.
- Qualifications: Experience in supply chain management and strong leadership skills required.
The predicted salary is between 82800 - 101200 $ per year.
About the Team
PetSmart’s Canada Home Office (CHO) is home to approximately 50+ associates who work in departments such as Merchandising, Marketing, Demand Planning, Pricing, Space Planning, Digital/e-Commerce, Human Resources, Legal, IT and more. The small but mighty team at the CHO supports the operations of 160+ PetSmart stores in Canada and works closely with counterparts at PetSmart’s global corporate headquarters located in Phoenix, Arizona.
About the Location
This position is considered Field based and is a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various PetSmart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling.
About the Job
PetSmart is seeking a Principal Supply Chain Manager, Canada to oversee the operational and financial performance of our Canada distribution network in partnership with our third-party logistics provider (Metro Operations), supporting the Elora and Calgary distribution centers.
SUMMARY
Responsible for the operational and financial governance of PetSmart's Canadian distribution network in partnership with Metro Operations, supporting the Elora and Calgary Distribution Centers. Owns third-party logistics provider performance, financial stewardship, operational excellence, and strategic initiatives that deliver exceptional service while achieving Supply Chain service, productivity, quality, and financial objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Store Service & Customer Experience: Owns the strategic partnership between PetSmart Stores and Metro Operations by gathering operational feedback, identifying root causes, and partnering across Supply Chain to improve service, product quality, delivery execution, and load accuracy.
- Distribution Center Operations: Owns operational governance for the Elora and Calgary Distribution Centers by monitoring key performance indicators, service levels, productivity, operational risks, and quality to ensure achievement of Supply Chain objectives. Leads weekly operational reviews, monthly business reviews, executive Quarterly Business Reviews (QBRs), and other governance meetings to review performance, resolve issues, drive accountability, and align strategic priorities.
- Financial Governance: Owns the financial governance of the Canadian distribution network by managing operating expenses, distribution costs, key financial metrics, productivity, and Profit & Loss performance to ensure financial commitments are achieved.
- Leadership & Strategic Partnership: Builds and maintains strategic partnerships with Metro Operations, vendors, internal business partners, and U.S. Distribution Centers to resolve complex operational, financial, and service challenges while advancing enterprise Supply Chain priorities.
REQUIRED EDUCATION & EXPERIENCE
Bachelor’s degree in supply chain, Business Administration, Logistics, Operations Management, or a related field preferred; equivalent education and experience will be considered. Seven to ten years of progressive experience in supply chain, distribution, logistics, retail operations, or third-party logistics (3PL).
PREFERRED QUALIFICATIONS
Experience supporting Canadian distribution operations or cross-border logistics. Strong financial and business acumen with demonstrated ability to balance customer service, operational performance, and cost optimization.
TRAVEL REQUIREMENTS
Up to 25% travel, as business needs require. Travel includes the Elora and Calgary Distribution Centers, U.S. Distribution Centers, the Phoenix Corporate Home Office, and PetSmart stores as needed to support operational priorities and business needs.
About the Culture
Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork.
Principal Supply Chain Manager employer: PetSmart LLC
PetSmart is an exceptional employer that fosters a vibrant and inclusive work culture at its Canada Home Office, where associates are encouraged to learn, grow, and thrive as part of a values-driven team. With unique perks like the ability to bring your dog to work, on-site amenities including a café and daycare, and a commitment to community through volunteer events with PetSmart Charities, employees enjoy a rewarding environment that prioritizes both professional development and personal well-being. The Principal Supply Chain Manager role offers significant opportunities for leadership and strategic influence within a supportive network, making it an ideal position for those seeking meaningful and impactful work in the retail sector.
