Lead exceptional pet parent service at PetSmart through customer communication, associate guidance, and accurate retail operations. Full-time availability is required.
The Retail Customer Service Lead, also called Experience Lead, supports PetSmart's vision, mission, values, and strategy. This customer-focused leader guides associates, supports store services, and drives loyalty, promotions, and positive interactions throughout the store. The position also helps uphold safety, cleanliness, merchandising, and engagement standards.
Key Responsibilities:
- Lead associates while acting as Leader on Duty
- Train, onboard, mentor, coach, and provide performance feedback
- Respond to pet parent concerns across service channels
- Coordinate adoption, veterinary partnership, and Shot Clinic events
- Maintain safety, cleanliness, merchandising, and store standards
Requirements:
- Two or more years of customer-focused retail experience
- Leadership experience preferred
- Full-time flexibility for evenings, weekends, and holidays
- Proficiency with computer applications
- Strong communication, organization, and composure under pressure
Bring retail leadership, pet parent service, communication, and operational focus to PetSmart's Experience Lead team.
PetSmart Retail Customer Service Lead employer: PetSmart, Inc.
At PetSmart, we pride ourselves on being an exceptional employer that values teamwork, growth, and a passion for pets. Our associates enjoy a supportive work culture with comprehensive benefits, including health and wellness programs, tuition assistance, and career development opportunities. Located in a vibrant community, our Retail Operations Lead role offers the chance to make a meaningful impact while working alongside fellow pet enthusiasts in a dynamic retail environment.
